Ticketmaster Fan Guarantee

Showstopping flexibility

We only sell official tickets straight from the artists, teams, and venues.

All our tickets are 100% verified to be real. The seat you buy is the seat you get.

We give you 3 days to change your mind.

Our tickets are fully refundable for 72 hours after your purchase, up until 2 weeks before the event.

*Exceptions apply

Please contact

We'll exchange your tickets if you find better ones.

For a service fee per ticket you can swap or upgrade your original tickets for equal or higher priced ones for the same show or event

Please contact

We'll refund your money if an event is cancelled.*

You will be rebooked for the rescheduled date or if you can’t make it, we will give you your money back in the unlikely event a show cancels.

*Exceptions apply

Contact our customer support

*Exceptions apply

Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, instalment plans / deposit schemes, series event bundle packages, season tickets, and tickets subsequently offered at a discount.

You will not be able to cancel, exchange or upgrade Tickets under the Fan Guarantee if the event has been cancelled due to bankruptcy or insolvency of the organizer.

Read full terms and conditions and fair usage policy